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Why is my power disconnected?

There are 2 principal reasons the power at your service address has been disconnected: A Past-Due Balance or a Local Power Outage.

  1. 1) You have a past-due balance with New Leaf Energy that has not been paid, and the Disconnection Order for your service address has been completed.
  2. 2) Your service area is experiencing some sort of temporary power outage due to complications with the electricity grid.

If your disconnection is due to an unpaid past-due balance, New Leaf mailed a pink Disconnection Notice to your billing address the day after your bill due date. That Disconnection Notice provided you with the past-due balance on file for your account and a scheduled date for Disconnection. You will need to pay this past-due balance in full so that New Leaf can send the Reconnect order to the Transmission & Distribution Service Provider (TDSP, also known as the utility company) for your area. Please call New Leaf Energy Customer Service at 1-888-389-5174 for more information on your balance.

If your disconnection is because of a temporary power outage in your area, please call the TDSP for your area to determine the reason for the outage and to learn an estimated time frame for your power being reconnected. This information can be found on your New Leaf Energy bill and is provided below by area.

Houston and Surrounding Areas:

  • CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free)
  • Texas-New Mexico Power: 888-866-7456

Dallas/Fort Worth and Surrounding Areas:

  • Oncor Electric Delivery: 888-313-6862
  • Texas-New Mexico Power: 888-866-7456

South Texas:

  • AEP: 877-373-4858
  • West Texas:

    • AEP: 877-373-4858
    • Oncor Electric Delivery: 888-313-6862
    • Texas-New Mexico Power: 888-866-7456


    Want to speak to a customer care representative? Call us toll free at 1-888-389-4302