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Current New Leaf Customers:

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Why haven't I received my bill?

You might not have received your bill at this time for a number of reasons. Bear in mind that the creation of your bill is determined by the date that your local Transmission & Distribution Service Provider (TDSP, or local utility company) reads your meter and the date that New Leaf Energy is sent the meter reading.

  • Your TDSP may not have read your meter right now.
  • Your TDSP might not have sent your meter reading to New Leaf. Please get in touch with the TDSP in your area to find out the meter read schedule for your service address.
  • According to Texas Public Utilities Commission (PUC) regulation, New Leaf can create your bill within 30 days of receiving your meter reading from the TDSP.
  • There could be an inconsistency in the billing address that we saved under your account. Please log into your New Leaf MyAccount to confirm the billing address associated with your account.
To better understand what may be wrong with your bill, please contact our Customer Service at 1-888-389-4302 and talk to a New Leaf representative for help. You can also e-mail Billing@newleafgreenenergy.com and expect a reply within 1-2 business days.

Want to speak to a customer care representative? Call us toll free at 1-888-389-4302