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Current New Leaf Customers:

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I don't agree with the amount of energy my bill says that I used. How can I get my meter read again?

If you believe that a meter reading as measured in kilowatt-hours (kWh) has resulted in an incorrect billing, you may request a meter re-reading by your local Transmission & Distribution Service Provider (TDSP, or local utility company). In order to do this, please call New Leaf Energy's Customer Service at 1-888-389-4302 from 7 am to 8 pm Monday ??" Friday or 7 am to 5 pm Saturday (CST) and we will inform your local TDSP. If the TDSP concludes that the meter reading is "in line," you will be billed a meter re-read fee on your next bill. A meter re-reading fee can range from $3-27, and this fee is determined by your TDSP and not New Leaf.

If you believe that your meter has an issue that cannot be solved with a standard meter re-read, you may ask your TDSP for a meter test. To do this, please call New Leaf Energy's Customer Service at 1-888-389-4302 and we will inform your local TDSP. Customers are allowed one free meter test every four years; if you request additional tests within that time, you will be billed a meter test fee on your next bill. Your TDSP will decide this fee, not New Leaf Energy.

Overall, please be aware that New Leaf Energy only creates your bill after the TDSP reads your meter and sends the reading to us. New Leaf Energy never reads your meter.


Want to speak to a customer care representative? Call us toll free at 1-888-389-4302